Nailvory Support

We usually answer within one business day.

Get help

Email hello@nailvory.com with a short description of the problem and, if possible, a screenshot. If it is about one image, use Report this image in the app's result menu, which fills in the design ID for us.

Common questions

• Where are my designs? Every design you make is saved automatically in your library on the home screen. Tap the heart on a result to mark it as a favourite.
• A generation failed. Failed generations are not counted against your free designs or fair-use limit. Tap Try again; if it keeps failing, email us.
• I have Nailvory Unlimited on another phone. Sign in with the same Apple or Google account in Settings, or tap Restore on the paywall.
• How do I cancel my subscription? Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions, then Nailvory. Deleting the app does not cancel it.
• How do I get a refund? Apple handles refunds: reportaproblem.apple.com.
• How do I delete my data? In the app open Settings, then Privacy, then Delete my data. This removes your account and every image from our servers immediately.
• Are the images real? No. They are AI-generated previews to help you decide and to show your nail tech; the final result depends on the salon.

Legal

Terms of Use and Privacy Policy are linked above.